Laptop Repair Request

Please carefully complete the form below.  When finished, press the "Submit Laptop Repair Request" button to submit your Laptop Repair Request.  You will receive a confirmation page after submitting your request, which will provide further instructions.  The confirmation page should be printed and included with your laptop when you ship it to us for repair.

Please use this laptop repair request form only if you are mailing your laptop to us for repair.  If you have a question about laptop parts or repair prior to submitting your request, use our contact form or call our toll free number, 1-877-253-8898.
NOTE:   If you have an International unit, please inform us.  Parts availability is limited for International units and therefore may not be repairable.


If you are a new customer, please skip down to the Contact Informationsection.
E-mail Password

* Required Fields

Contact Information

UCR currently ships to U.S. destinations only.
First Name *
Last Name *
Street Address: *
City *
State *
ZIP Code *
Daytime Phone Number: *
eg. (xxx) xxx-xxxx
E-mail Address: *

Laptop Information

Laptop Brand: *
Laptop Model: *
Laptop Serial Number:

Please provide any System or Windows login/password information required to access your laptop operating system.

Problem Description *

Please provide a detailed problem description.  Error numbers and Error descriptions are extremely helpful in determining the problem.  If possible, please include detailed step by step instructions to replicate the problem.

Laptop Warranty Status *

Please indicate if the laptop is in-warranty or out-of-warranty with the manufacturer.

UCR is a certified warranty repair center for HP/Compaq (This excludes Pavilion, Presario, Envy, Spectre), IBM/Lenovo (limited), Sony and Toshiba (excluding Toshiba Satellite series).  If you are placing a warranty claim, please include a copy of your original purchase invoice when you ship your laptop.

Answer the following challenge question:
5 + 4 = * *

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