Frequently Asked Questions (FAQs)

  1. How do I find a part?
  2. How do I identify my Model Number?
  3. How do I place an order?
  4. How do I place an international order?
  5. What is the status of my order?
  6. What do the different part condition codes mean?
  7. How do I initiate a part return request?
  8. What is your parts warranty policy?
  9. What is your laptop repair warranty policy?
  10. What type of Hard Drive do I need?

How do I find a part?

Near the top of the screen is a toolbar with a list of manufacturer names.  Click on the manufacturer name of the part you wish to locate.  Then select the Model you are looking for and a complete list of spare parts will be listed for the Model.  Many of the pages will show the price on the page.  If the price is not on the page, you can contact a sales agent toll-free at 877-253-8898 or click here to request a quote on your desired part(s).

If you know the part number already, use the Search tool (located at the top right of the web site) to lookup the price.  You are also able to look for parts utilizing this tool by a partial part number, or model of your system.  If you do not know this information, we can help you determine the exact part.  An as authorized service center for Sony, Okidata, IBM, Toshbia, HP, Compaq, Xerox, and Brother we maintain an extensive library of detailed model breakdowns.  Simply contact us toll-free at 877-253-8898 or click here to send us a message, please include the Manufacturer Name, Brand, Model Number and if possible the Part Number of the Model you have.

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How do I identify my Model Number?

Each manufacturer places the Model Number is a different location.  Select your machine's manufacturer below for instructions to find your Model Number.

If you are having trouble identifying you Model Number or you model does not appear in the above list, you can contact a sales agent toll-free at 877-253-8898.

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How do I place an order?

At this time, there are a couple of ways you can place an order with us:

  1. Order online through our secure and safe shopping cart
  2. Contact us toll-free at 877-253-8898 and select Spare Parts Sales

Email is not recommended because your credit card information would be sent over the internet unencrypted.

Minimum order size is per manufacturer (listed below) and the only form of payment accepted is US Credit Card (Visa or MasterCard, no international Credit Cards accepted).  Net terms may be available, please request a credit application.

Minimum Order Sizes
Acer
$0.00
Brother
$0.00
Compaq
$0.00
HP
$0.00
IBM-Lenovo
$0.00
Lexmark
$20.00
Okidata
$40.00
Sony
$0.00
Toshiba
$0.00
Xerox
$0.00

All orders will be shipped to the credit card billing address.  If you would like the parts sent to an address besides your billing address, contact your credit card company to add a secondary ship-to-address.  Once you have added a secondary ship-to-address on your credit card, we will be able to validate the address with your credit card company.

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How do I place an international order?

Spare PartsWarehouse has partnered with a trusted third-party company, International Checkout , to fulfill orders for our International customers.  When you have finished adding your products to the shopping cart and are ready for Checkout, make sure to select the "International Checkout" button, and your shopping cart items will be transferred to the International Checkout web site for processing.  Once your order is placed, International Checkout will be responsible for order processing, shipping, status tracking, and returns.

Due to the transfer of order processing responsibility to International Checkout, we strongly urge you to fill out our Part Inquiry Form to verify availability of your part(s) before placing your order .  This can avoid unnecessary charges to your credit card.

After you have placed your order, all status and returns correspondence should be conducted with International Checkout.  Customer Care information can be found at the following link: http://www.internationalcheckout.com/cs.php .

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What is the status of my order?

All orders are typically shipped out the same day if the order was placed prior to 2:30PM EST.  You will typically receive the part in 1-5 days depending on shipping option selected, geographic location and stock availability.

To inquire about the status of your order, please contact us toll-free at 877-253-8898, or click here .

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What do the different part condition codes mean?

Spare Parts Warehouse sources many different types of parts to allow you, the consumer, to choose the type of product you are most comfortable with.  The following is a definition of the condition codes:

Condition Description
Factory Direct Factory Direct parts are parts that originate directly from the manufacturer of the printer, laptop or computer.  These parts are factory packaged and have been tested by the manufacturer to meet all specifications.  Factory Direct parts are typically distributed through the service provider warranty repair channel.  Therefore, factory direct parts do not have colorful consumer product packaging and manuals.
Exchange Exchange Parts are Factory Direct parts that can be ordered at a cheaper price if the customer is able to send back their "old" defective part in exchange for a new, working part.  An exchange part cannot be ordered online at this time - you must first call our toll free number to obtain an Exchange RA Number prior to shipping the defective part to us.  Upon receiving the defective part we will inspect it to ensure it is repairable prior to shipping you the replacement part.

Examples of damages that would make the defective part non-repairable include:
- Physical damage (broken PCB's, broken sockets/connecters etc.)
- Moisture or "spill" damage

The above examples are only samples and are not all inclusive.  Exchange sales are final.
Compatible Compatible parts are replacement parts that have been manufactured by a third party and not the original manufacturer of the laptop, printer or computer.  Compatible parts are guaranteed to meet or exceed the original factory specifications.
Refurbished Refurbished parts are parts that are pulled from used equipment that have been carefully inspected and tested to be fully operational and are warranted to operate as intended.
Minor Defect Minor defect parts are parts that are still functional however they have some minor cosmetic problems (i.e. scratches, dents etc.).  Minor defect parts are warranted to operate as they were intended.

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What is your laptop repair warranty policy?

UCR provides a 90 day labor warranty for board level, DC jack, and LCD bulb repairs, and a 6 month labor warranty for all other repairs.  See our Returns and Warranty page for warranty on replacement parts.

Laptop Repair warranty claims will only be authorized if the laptop displays the exact symptom and problem originally described when the repair was requested.  UPS Ground Shipping costs for Laptop Repair warranties will be covered by UCR.

Please call 877-253-8898 and talk to our service department to set up a laptop repair warranty claim.

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What type of Hard Drive do I need?

The only way to be 100% sure of correctly identifying your laptop hard drive is to remove it from your laptop and identify the size and interface for your current hard drive.  For assistance identifying the type of Hard Drive that you need, please visit our Laptop Hard Drive Info page.

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